Large utility is looking for a Restoration Coordinator in Jackson, MI. This Restoration Coordinator role requires an Associate Degree (Business or related field) and demands expert customer service and negotiation skills alongside proficiency in SAP, MS Excel, and SharePoint to manage and schedule property damage restoration and investigate customer claims. This is a contract position estimated to last 3 years, possible extension, possible temp to perm. Apply Now!
location: Jackson, Michigan
job type: Contract
salary: $28 - 32 per hour
work hours: 8am to 5pm
education: Associates
responsibilities:
- Investigates property damage and researches/resolves formal and informal restoration complaints.
- Provides permits for contractors and secures necessary permits for restoration work.
- Notifies municipalities/local government when restoration is required and completed (pre-notification).
- Acts as Company's final customer contact, requiring strong customer service, communication, and negotiation skills.
- Determines the safest and most cost-effective way to satisfy the customer, including negotiating cash settlement agreements.
- Schedules and manages restoration orders, assigning work to appropriate contractors based on capacity and order type.
- Monitors contractors' on-time completion rates and manages the workload for multiple contractors.
- Meets with customers, municipality inspectors, and vendors at work sites to plan projects.
- Manages cost for repairs.
- Creates orders in enterprise resource planning (ERP) software (SAP) and tracking spreadsheets.
- Uses MS Excel proficiency, including adding/removing information and modifying formulas.
- Uses SAP proficiency (Front and Back office) for reporting, creating, and viewing orders.
- Requires attention to detail for tracking individual assignments, reviewing SharePoint, and checking SAP to determine if damage occurred.
- Requires daily communication with various cross-functional departments (Field Leaders, vendors, Engineering, Customer Service, Scheduling/Dispatch, etc.).
- Requires expert customer service and negotiation skills when dealing directly with customers and local government regarding damages from gas/electric operations.
- Uses SharePoint, where all job aids, spreadsheets, and schedules are stored.
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qualifications:
- Experience level: Experienced
- Education: Associates
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
