A Technical Support Engineer is needed for an American multinational corporation specializing in Internet-related services and products in the Leesburg, VA area. This position is focused on triaging quality issues, performing root cause analysis, and using data analytics to minimize damage to datacenter equipment.
location: Leesburg, Virginia
job type: Contract
salary: $46.62 - 58.58 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
- Manage and triage a high-volume ticket queue of quality issues identified within the datacenter.
- Perform first-level investigations and initial analysis to ensure all necessary data is captured for senior engineers.
- Conduct root cause analysis on hardware failures and propose technical resolutions or mitigation strategies.
- Analyze fleet and manufacturing data to identify deployment trends and create actionable bug reports for partner teams.
- Monitor product performance metrics and present data-driven insights to stakeholders for informed decision-making.
- Develop, review, and improve technical documentation, including repair guides and deployment manuals.
- Collaborate cross-functionally to influence partner teams and drive continuous improvement opportunities.
- Troubleshoot server, storage, and networking hardware in a live production or R&D lab environment.
- Experience in data analysis and visualization using SQL, JMP, or Python+.
- People skills to work with and influence others.
- Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience.
- 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution.
qualifications:
- Experience level: Experienced
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
