Lead Our North American Service Team | Service Manager (Indianapolis, IN)
Are you an experienced leader with deep expertise in CNC machine tools? We are seeking a dynamic Service Manager to drive operational excellence and lead our high-performing North American field service and technical support teams from our corporate headquarters.
Why You'll Love Working Here:
- Competitive salary & robust benefits package (Medical, Dental, Vision)
- 401(k) with company match, plus generous paid time off
- Collaborative culture focused on innovation and career development
- Direct daily field operations, technical diagnostics, and service administration
- Mentor and grow a top-tier team of Service Engineers
- Drive customer satisfaction, machine uptime, and strategic growth
location: Indianapolis, Indiana
job type: Permanent
salary: $140,000 - 150,000 per year
work hours: 8am to 4pm
education: High School
responsibilities:
- Lead & Mentor CNC Engineers: Direct, coach, and develop a specialized team of CNC Field Service Engineers, Technical Support Specialists, and Administrators.
- Optimize CNC Machine Uptime: Drive key performance metrics-including first-time fix rate, response time, and CNC machine availability-to maximize productivity for clients.
- Oversee Daily CNC Field Operations: Manage high-efficiency scheduling, dispatching, and resource deployment for CNC installations, calibration, maintenance, and emergency service calls.
- Troubleshoot Complex CNC Systems: Provide expert technical guidance on advanced mechanical, electrical, hydraulic, and multi-axis CNC control platforms.
- Drive Financial & Budgetary Performance: Maintain department financial health by effectively managing CNC service labor, travel, and warranty budgets.
qualifications:
- Experience level: Manager
- Minimum 7 years of experience
- Education: High School (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
