The ideal candidate is detail-oriented, highly organized, and able to adapt to complex and shifting priorities. An understanding of logistics and product movement between mutiple company-operated and nineteen third-party facilities across the U.S. is essential. Business to business customer service experience a must!
Key Responsibilities:
- Process and schedule orders accurately via telephone and email.
- Navigate evolving logistics demands and customer needs.
- Collaborate cross-functionally with plant operations, sales, accounting, compliance officers, and other support teams.
- Support order processing, logistics coordination, and customer relationship management.
- Maintain clear and effective communication across all departments.
Ready to apply? Reach out to Angela Thompson at 502-212-0223 with any questions, or submit your application today!
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Communicate with customers via phone and email to provide product/service information, process new orders, reschedule or cancel orders, and manage account inquiries
- Ensure timely and accurate entry of customer orders in the system, including order scheduling and confirmation emails
- Maintain detailed records of customer interactions, including inquiries, orders, feedback, and any actions taken
- Update customer account information and process account changes or discontinuations
- Collaborate with internal departments to resolve customer inquiries, quote requests, and unresolved issues
- Proactively contact customers regarding the status of claims, investigations, or service adjustments
- Investigate and assess concerns or delays in shipments, including potential external factors such as weather disruptions
- Coordinate with plant operations to fulfill customer shipment needs, ensuring alignment with logistics and shipping requirements
- Work closely with Compliance Officers to address claim resolution procedures
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
