- 3+ years of customer support experience (bonus points for tax, banking, or real estate experience!)
- Written and verbal communication skills
- Proven ability to navigate multiple systems while providing top-tier service
- A calm, professional demeanor when handling challenging situations
salary: $18.49 - $18.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Manages inbound inquiries on behalf of client, acting as an extension of our client
- Acts confidently in their role with little reliance on additional support
- Acts in a professional and appropriate manner while assisting with a resolution/answer to the issue
- Actively and accurately participates in new hire training support (i.e. chat, side by sides, etc.)
- Builds product and process knowledge to effectively interact with customers, within business guidelines
- Identify customers’ needs, research client systems, utilize tools to interpret and analyze data
- Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
- Ability to handle challenging customers effectively
- Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
- Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
- Actively and accurately document discussions of inquiries and leverage internal tools for next-level resolution needs.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
