customer service representative.

Are you a customer service enthusiast who loves making people smile? Do you pride yourself on going above and beyond? Join a leading pest management company that puts people first! We're building a team of customer service all-stars who are passionate about delivering delightful experiences.

In this role, you'll be the friendly voice of our company, providing essential support and building lasting relationships with customers. You'll handle inquiries, schedule services, resolve billing questions, and provide key information to prospects. Your goal will be to ensure every customer interaction is positive and strengthens their loyalty. Pay: $17.00 per hour paid weekly. The position is temp to perm Interview Preferences: Manager prefers in-person interviews

What you'll do:

• Provide exceptional customer experiences.
• Initiate new service and provide pricing (non-termite).
• Schedule various pest and builder services using specialized software.
• Resolve invoice and billing issues.
• Conduct professional telephone conversations.
• Maintain accurate customer files and system notes.
• Validate and file technician paperwork.
• Provide general marketing information.
• Handle follow-up calls for various services.
• Escalate inquiries to managers when needed.

What you'll bring:

• 1+ year of customer service experience.
• Basic computer skills.
• High school diploma or GED.
• A passion for customer satisfaction!

We're the #1 pest management company to homebuilders, performing over 2,000,000 services annually. We're growing, financially stable, and offer exclusive technology.

Interested? Apply now! FOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.com



salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

We put people first. We make sure you have the tools, support, and training needed to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be our next all-star player!

As a Customer Service Representative, you can expect to:

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional services. The Customer Service Representative regularly communicates with internal and external customers.
• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
   

Skills

Customer support

Customer Service

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.