- This is not a role for someone who prefers to sit back and delegate. You’re in the trenches—listening, learning, and earning trust alongside your team
- ring no ego, no pretense—just a genuine drive to build rapport, coach others, and roll up your sleeves
- Experience in a Customer Service or Sales Lead/Manager role within the Pool Industry is the unicorn we’re looking for. If that’s you—run, don’t walk.
- If not, we will consider Customer Service Managers who have managed a team of CSRs within the MANUFACTURING industry.
- If you haven’t been in a Customer Service Manager role within manufacturing, unfortunately, your experience does not align with the requirements of this position.
- Proven ability to mentor, coach, and drive performance improvements across teams
- Tech-savvy with strong experience in CRM platforms, ticketing systems, and tools that enhance customer operations
- Sharp communication skills, collaborative mindset, and a strong respect for earning trust before making change
- A grounded, humble presence—someone who leads by example and becomes the go-to expert by doing the work
salary: $70,000 - $75,000 per year
shift: First
work hours: 7:30 AM - 4:30 PM
education: High School
Responsibilities
Be the Coach & Culture Shaper
- Partner with the Customer Service Manager to mentor, inspire, and elevate the customer service team
- Work one-on-one with Customer Service Reps to help sharpen skills, handle tough calls, and improve outcomes
- Lead by example—taking escalated calls, coaching through real-time challenges, and building a consistent, high-performing service culture
- Create and deliver training content, process guides, and customer service standards that wow
- Your #1 priority in the first 6 months: Learn.
- Dive deep into product knowledge, understand the brand story, and become a true subject matter expert
- Design and implement cross-departmental process improvements
- Identify friction points across sales, service, and operations—and solve them with smart, scalable strategies
- Use your knowledge of technology and systems to streamline workflows, enhance visibility, and increase responsiveness
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.