mainly remote customer care contact specialist.

Do you have exceptional listening and problem-solving skills?  Do you have a passion for helping others in a compassionate, courteous, efficient, and professional manner?  Do you work best in a situation with high volumes?  Are you experienced with quickly and efficiently looking up information from multiple sources within computer applications, providing that information to the caller or emailer, and documenting the result?   The Customer Care Life Insurance  Specialist role will start with extensive training in the office from 8:00am to 4:45pm and last for 4-6 weeks.  The training is ROBUST. Missing a day is not an option. After the training, you will be set up to work from home for an eight-hour day between the hours of 9:00am to 6:15pm, with 1-2 days a month in the office.   You must have Wired Internet connection (NOT WIFI) provided by fiber, cable, or DSL. If you are an exceptional listener, quick learner, and have a passion for helping and supporting many clients within the corporate and individual setting, we want to hear from you!!

salary: $19.98 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Answer incoming phone calls and emails from Policyholders, Field Agents, Distribution Partners, and Third Parties requesting information on Individual Life insurance products, policies, and procedures.
• Provide compassionate, timely, and accurate responses to the inquirer.
• Assist the caller or email inquirer with initiating a variety of insurance claims.
• Provide clients with information on pending administrative and contractual policy change requests.
• Provide callers with current policy information, values, and quotes.
• Facilitate policy premium payments, loan transactions, and allocation changes.
• Facilitate administrative requests (address changes, beneficiary changes, ownership changes, etc.)
• Assist callers with our website, including navigation, transaction processing and troubleshooting.

Skills

Phones (2 years of experience is required)

Verbal Communication (2 years of experience is required)

Basic Computer Skills (2 years of experience is required)

Basic Software Skills (2 years of experience is required)

Follow-up (2 years of experience is required)

Telephone Etiquette (2 years of experience is required)

Active Listening (2 years of experience is required)

Typing Skills (2 years of experience is required)

Responsiveness (2 years of experience is required)

Customer Relationship Management (2 years of experience is required)

Documentation Skills (2 years of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.