- Title: CSR1 – Call Center
- Pay: $18/hour [weekly pay]
- Start Date: ASAP
- Schedule: Mon–Fri, 8:00 am – 4:30 pm
- Location: Lincoln, NE (In office Mon & Tue + as needed) --Hybrid role!Type: Temp-to-Perm
- Perks: Client provides your equipment!
- Help providers navigate the Medicaid enrollment process
- Review applications, verify details, and keep records updated
- Provide top-notch customer service via phone and email
- Work closely with field staff and team members to keep everything running smoothly
- High school diploma or GED required; Associate degree from an accredited college or university preferred
- 2+ years call center experience (required)
- Customer service & communication skills
- Microsoft Office skills (Excel, Word, PowerPoint)
- Ability to type 30+ WPM and multitask like a pro
salary: $17 - $18 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School
Responsibilities
- Reviews and screens provider enrollment applications for Nebraska Medicaid.
- Researches, verifies, and documents information pertaining to providers using secure external web services and PDMS to complete screening and enrollment tasks as defined in the Project’s policies, procedures, and protocols as applicable for this position.
- Provides excellent customer service by managing provider calls, obtaining information and answering questions, and in specific instances, refers callers to the Operations Manager for service and/or resolution.
- Communicates with providers about ongoing enrollment status in accordance with set policies and procedures.
- Notifies providers regarding incorrect or missing information and documentation in the PDMS provider screening and enrollment system.
- Works with Site Visit Field Staff to verify results from site visits.
- Maintains updated knowledge of the Nebraska Medicaid Provider Screening and Enrollment Project including policies and procedures as referenced in the employee manual and other policies adopted by client's corporate, the Project and Client.
- Adheres to the Standard Operating Procedures for this position.
- Meets and/or exceeds Production and Quality Assurance goals as defined for this position.
- Meets Production and Quality Assurance goals as defined in policy for this position.
- Immediately escalates any issues and/or concerns to the Operations Manager to ensure compliance to contractual requirements.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
