Are you passionate about providing exceptional service and ensuring accuracy in a critical business function? This is your chance to join a dedicated payroll team as a Payroll Customer Support Specialist. In this vital role, you'll be the trusted point of contact for employees, helping them navigate their payroll questions and ensuring they are paid accurately and on time.
This opportunity, brought to you by our dedicated recruitment partners, is perfect for someone looking to apply their analytical skills and contribute to a smooth, efficient payroll operation.
What You'll Achieve
- Serve as the primary resource for employees, resolving payroll inquiries with empathy and precision via phone, email, and case management systems.
- Manage critical payroll processes, including handling mail, processing verifications of employment (VOEs), and assisting with the accurate packaging and delivery of payroll products.
- Ensure data integrity and compliance by supporting the garnishment specialist, maintaining databases, and fulfilling documentation requests.
- Collaborate with the HR Solutions Center and internal teams to analyze information, conduct research, and contribute to departmental projects.
- Exceptional attention to detail, ensuring every inquiry and data point is handled with the utmost accuracy.
- strong time management and organizational skills, with a proven ability to manage multiple competing priorities effectively.
- Proficiency in data analysis and data entry, with the ability to identify needs and resolve issues efficiently.
- Pay Rate: $25.00 per hour
- Schedule: Full-time, Monday – Friday, 8:00 AM – 5:00 PM
- Location: Duluth, GA
- Assignment Type: Contract (September 2025 – December 2025)
salary: $24.99 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
1. Respond to employee/location queries in a timely and accurate manner via phone, email, or cases
2. Identify requestor's needs and help resolve, provide answers, or guidance to answers
3. Monitor, track, answer, & appropriately file inquiries (1101 email, phone call tracker, cases, ACH banking emails)
4. Share feature requests and effective workarounds with team members
5. Stay informed & updated on system functionalities & share information with team members and employees
6. Gather & share customer feedback around "gaps" & contribute towards resolution measures1. Respond to employee/location queries in a timely and accurate manner via phone, email, or cases
2. Identify requestor's needs and help resolve, provide answers, or guidance to answers
3. Monitor, track, answer, & appropriately file inquiries (1101 email, phone call tracker, cases, ACH banking emails)
4. Share feature requests and effective workarounds with team members
5. Stay informed & updated on system functionalities & share information with team members and employees
6. Gather & share customer feedback around "gaps" & contribute towards resolution measures
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
