Join the team that is changing the way the world thinks about roofs. We don't just put solar on top of a house; we build solar into the house. As a Customer Experience Specialist, you will be the voice of a revolutionary roofing technology that combines world-class protection with clean energy generation. You will support homeowners through the most important renovation they will ever make, providing expert guidance from the moment their solar roof is installed through decades of energy production.
*** This role requires no less than 2 years of experience providing customer service in the solar industry.
Pay rate
$25 - $32/hour (based on years of proven experience providing customer service in the solar industry).
What You’ll Do
- Act as the primary point of contact for customers after their solar roof installation, helping them navigate the transition from a "standard" roof to a power-generating asset.
- Explain the unique benefits of integrated solar shingles, including how they differ from traditional panels in terms of aesthetics, durability, and warranty coverage.
- Assist customers with the setup and troubleshooting of their solar monitoring portals, ensuring they can track their "Energy from Every Roof" in real-time.
- Educate homeowners on Net Metering (NEM), utility interconnection, and how to read their new, solar-adjusted energy bills.
- Identify and log system performance issues, coordinating with our project managers and certified roofing partners to ensure every roof is performing at its peak.
- 2+ years in a high-touch call center/customer support role.
- 2 years’ experience in the solar industry is required, particularly with a focus on residential homeowners.
- Exceptional verbal and written skills. You can explain the "science of solar" in a way that feels simple and accessible.
- Experience with CRM software (Salesforce or SAP preferred) and remote communication tools (Slack, G-Suite, Zoom).
TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com
If this job is not for you, feel free to refer a friend.
Skills
- solar energy
- solar industry
- solar
- solar panel
- customer care
- Call Center
- Customer Service
- Customer support
- roofing
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
