- Minimum 5 years related experience in customer service or accounting/financial entity or 2 to 3 drug wholesale experience in customer facing role.
- Bachelors degree preferred or equivalent experience
- Must be comfortable working independently
- Intermediate to advanced Excel knowledge and able to prioritize work efforts to focus on highest value-added activities.
- Technical aptitude (Microsoft Office, including Excel, Access, PowerPoint; Business Objects, SAP,
- Meet or exceed defined customer service levels that directly influence the department's achievement of targeted customer satisfaction goals.
- Demonstrates organizational and time management skills.
- Demonstrates subject matter expert (SME) knowledge on 340B Process, including knowledge of accounts and contracts.
- Attention to detail - can catch where data doesn't match between the system and the documentation provided
- MUST be Self motivated
- Able to ask questions and will notify management when behind on deadlines or needs assistance
salary: $30 - $32 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Provides customer satisfaction through day to day Corporate Customer support, problem identification and resolution.
- Has thorough working knowledge of internal systems, analysis, research and contract compliance.
- Provide support and assistance to multiple Account Managers.
- Ability to extract and manipulate data from multiple system platforms. Displays a digital mindset and adheres to data governance.
- Proficient in extracting/auditing customer compliance data from mainframe/SAP, to include, but not limited to; Excel and SAP as well as Snowflake and Power BI.
- Account Set-up for 340B Covered Entity/Contracted Pharmacy business mode. 50%
- Extracting data from customer specific databases. 20%
- Identify and implement process improvements on our internal 340B Account Set up process. 10%
- Handle research, reconciliation and negotiations of account issues including report out at an executive level. 5%
- Resolve issues in an accurate and timely manner that provides the highest level of customer satisfaction. 10%
- Analysis and report out as needed. HIBCC/HRSA Coordinator. Oversees relationship with multiple Distribution Centers. 5%
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
