We’re looking for a Customer Service Representative who’s ready to make an impact by delivering top-notch service every day. You’ll be the key player in ensuring our customers, business partners, and delivery teams are always satisfied and moving smoothly. Shift: 10:00 AM – Close (6:30/7:00 PM), Monday – Saturday Day Off: Sundays (because everyone needs a break!) Second Day Off: TBD (We’ll work with you to find your perfect schedule!)
salary: $11 - $16 per hour
shift: First
work hours: 10 AM - 6:30 PM
education: Bachelors
Responsibilities
What Your Day-to-Day Will Look Like:
- Assist customers and business partners through phone and email, providing the solutions they need
- Handle customer complaints like a pro—cool, calm, and always professional
- Diagnose, assess, and resolve issues quickly and effectively (you’re the go-to problem solver!)
- Monitor delivery progress and keep an eye on our teams to make sure everyone is on track
- Prepare folders for PODs and manifests for the next day's delivery routes—organization is key!
- Process order changes and cancellations like a logistics ninja
- Check in trucks and teams when they return from deliveries (time to wrap up the day!)
- Verify returning products to ensure they’re hauled away, returned to the vendor, or rescheduled—no loose ends!
Must-Haves:
- Experience with Microsoft Office (Excel, Word, PowerPoint, and MS Project)
- A high school diploma or equivalent
- 1+ year of related experience, preferably in a call center environment
- strong customer service skills and the ability to keep cool under pressure
- The ability to multitask with exceptional organizational skills
- A solution-oriented mindset and a passion for delivering customer happiness
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
