In this role, you will be a primary point of contact for escalated payroll inquiries, providing prompt and accurate support to employees. You'll be responsible for obtaining, researching, and evaluating information to resolve a wide range of payroll-related issues, coordinating closely with Payroll Processing and Payroll Strategy teams as needed.
A key aspect of this position involves supporting self-service and processing of pay-impacting personnel data. This includes conducting transactions and error corrections pre-payroll to ensure data accuracy and completeness. You will also direct more complex, unresolved issues to the appropriate Payroll or Tax Specialists, monitoring and expediting their responses and resolutions.
Beyond inquiry resolution, you will collaborate with the Tier 1 Contact Center to assist with trend identification and education. The role also involves reconciling and closing help request cases, meticulously recording all inquiry details, comments, complaints, and resolutions. You will also contribute to data analysis by running and evaluating reports for payroll metrics and service quality tracking. Additionally, you will be responsible for preparing interoffice and external communication and correspondence, and performing other duties and special projects as assigned.
If you are a dedicated professional with strong communication and analytical skills, and are ready to make a significant contribution to our client's payroll operations, we encourage you to apply.
salary: $23.49 - $23.5 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Responding promptly to escalated level 2 employee payroll inquiries and issues received by phone, email, or help request cases, further escalating to Payroll as needed
- Obtaining, researching, and evaluating information to handle payroll related inquiries
- Resolving problems, answering questions, providing/clarifying information, and coordinating with Payroll Processing and Payroll Strategy, as needed
- Supporting self-service and processing of pay impacting personnel data; conducts transactions and error corrections pre-payroll to ensure data is accurate and complete
- Directing more complex, unresolved issues to the appropriate Payroll or Tax Specialists; monitoring and expediting responses and resolution as needed
- Collaborating with Tier 1 Contact Center to assist with trend identification and education, as needed
- Reconciling/closing help request cases; recording details of inquiries, comments, complaints and resolutions
- Running and evaluating reports for payroll metrics and service quality tracking
- Preparing interoffice and external communication and correspondence; preparing and distributing envelopes to support correspondence
- Performing other duties and special projects as assigned
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
