Are you a customer-focused problem-solver with a knack for detail? Do you thrive in a dynamic, hybrid work environment? Randstad USA is seeking a Premium Support Specialist to join our team in Worcester, Massachusetts!
In this critical role, you'll be the go-to expert for all audit-related inquiries, acting as the primary point of contact for a diverse range of internal and external stakeholders, including agents, underwriters, auditors, vendors, and insureds. You'll play a pivotal role in ensuring seamless audit processes and delivering timely, accurate resolutions.
This is a fantastic opportunity for a motivated individual to make a significant impact in a fast-paced environment!
salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
- Be a Customer Advocate: Provide comprehensive resolutions to agents, insureds, and underwriters via telephone inquiries.
- Master Communication: Efficiently manage audit mailboxes, ensuring all email inquiries are understood, resolved, or delegated.
- Become a Process Expert: Gain in-depth knowledge of departmental workflows and the responsibilities of all parties involved in audit transactions.
- Hit Deadlines: Ensure all inquiries are addressed appropriately and promptly.
- Protect Data: Handle sensitive and confidential information with the utmost care.
- Be a Proactive Partner: Anticipate needs, review requests, and take ownership of outcomes.
- Collaborate: Assist with departmental support responsibilities, including work order generation, assignments, and vendor invoicing.
- Champion Quality: Execute workflows and prepare audit/worksheets for special programs, meeting service levels.
- Embrace Learning: Work across multiple applications and systems, adapting to evolving needs.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
