This Isn’t Your Average CSR Role If you're thinking call center or headset + scripts — think again! This Lead Customer Service Rep / Dispatcher position is the heartbeat of our in-home delivery operation, supporting a fast-paced team of drivers and installers in real-time.
This is a live dispatch role — we need someone confident, assertive, and cool under pressure who can problem-solve on the fly and keep our day running like clockwork.
salary: $20.99 - $21 per hour
shift: First
work hours: 6 AM - 8:30 PM
education: Bachelors
Responsibilities
Dispatch & Route Oversight
- Monitor 30–40 daily routes and stay in direct phone contact with driver teams during deliveries
- Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
- Address driver performance concerns and escalate to contractor leadership if teams are unresponsive or non-compliant
- Maintain real-time awareness of route exceptions, delays, and customer escalations
Customer Escalation Support
- Communicate with customers during in-home deliveries when drivers need assistance explaining services
- De-escalate complaints and clarify expectations
- Act as a liaison between the customer and driver teams to preserve the experience and protect the brand
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
