Join our client's team in Boston, MA as a Client Services Representative! You'll be the crucial link in supporting client requests, ensuring smooth deliverables, and resolving issues with precision.
In this dynamic role, you will:
- Effectively monitor and respond to client inquiries.
- Assist in measuring and maintaining Client Service Standards across various BBH products.
- Skillfully filter and escalate client requests, utilizing cutting-edge internal technology solutions.
- Provide timely solutions to internal inquiries, escalating to Senior Client Service Representatives when necessary.
- Develop an in-depth working knowledge in a core service delivery function, such as fund accounting or custody.
salary: $24 - $24.01 per hour
shift: First
work hours: 9:30 AM - 6:30 PM
education: Bachelors
Responsibilities
- Work effectively with to support client requests, deliverables and issue resolution
- Effectively monitor and respond to client inquiries
- Assist in activities that support the measurement of Client Service Standards across the various products BBH provides to our clients
- Provide filtering and escalation for client requests
- Utilize relevant internal technology solutions to effectively manage and escalate client inquiries
- Provide a timely response and solution to internal inquiries, escalating to Sr. Client Service Rep. as necessary
- Develop an in-depth working knowledge in one of the core functions of service delivery – i.e. fund accounting or custody. Relevant knowledge of the core functions includes
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
