You'll begin your assignment in the Enterprise Complaints Management Office, supported by a centralized onboarding team. Initial training will cover core complaint-handling processes, with potential for future transition into various lines of business and product types within the department. The Benefits of Working with Randstad!:
- Delivering your resume directly to the hiring manager’s desk.
- Randstad Benefits (Medical, Dental, Vision, Disability, Life/Accidental Insurance).
- Dedicated recruiter to walk you through the entire hiring process and support you on assignment.
- Weekly pay!
salary: $27 - $27.82 per hour
shift: First
work hours: 6 AM - 5 PM
education: High School
Responsibilities
Position Title: Escalations Representative 3
Pay Rate: $27.82/hour
Schedule: Monday–Friday, 8-hr shift between 6am to 5pm (final start time/schedule to be confirmed)
Duration: 6 month to 1-year contract
Conversion Potential: This is not a guaranteed temp-to-perm role, but there may be future full-time opportunities depending on internal volumes, attrition, and individual performance.
Key Responsibilities:
- Resolve Complex Client Issues: Handle high-level customer complaints and inquiries independently.
- Investigate Thoroughly: Research and analyze root causes of escalations, identifying appropriate resolutions.
- Act as SME: Provide subject matter guidance and interpretation of procedures to peers.
- Team Support: Oversee daily support team activities, offering direction and support.
- Drive Improvements: Recommend and implement process and policy enhancements.
- Manage Communications: Handle 5–10 inbound/outbound calls per day and draft templated or custom written correspondence.
- Ensure Compliance: Review cases for risk and regulatory concerns; classify and manage in compliance systems.
- Negotiate Resolutions: Mediate disputes and negotiate settlements where necessary.
- Pipeline Management: Manage daily caseloads efficiently, ensuring timely resolution and closure of complaints.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
