This hybrid position begins with approximately 30 days of comprehensive, paid, on-site training in Tempe, AZ. Once you're confidently working independently, you'll have the flexibility to work from the comfort of your home.
A Glimpse into Your Impactful Role:
- Serve as a trusted point of contact, expertly managing customer phone calls, chats, and emails regarding accounts payable and billing inquiries.
- Leverage your problem-solving skills to investigate and resolve complex payment-related issues, ensuring a positive and seamless customer experience.
- Clearly articulate information and processes, conveying confidence and empathy while helping customers navigate their financial questions.
- Play an integral role in our clients' success by ensuring the accuracy and integrity of their critical financial operations.
- Proven experience (at least 6 months) in a call center or customer service environment.
- Exceptional communication and interpersonal skills, with the ability to build rapport quickly.
- Strong technical aptitude, including proficiency with web-based applications and a typing speed of 30+ WPM.
- A professional, friendly demeanor and a genuine passion for helping others.
- Critical thinking skills with a knack for understanding and resolving customer needs.
- High School Diploma or GED.
- Must be a U.S. citizen or a Green Card holder.
- Ability to pass a standard background check and drug screen.
- Experience with SAP is a plus, but not required!
- Competitive Pay: $19.00 per hour.
- Great Schedule: Enjoy a consistent work week! Your hours are Monday to Friday, 8:00 AM to 5:00 PM EST, with no weekends.
- Hybrid Work Model: Benefit from in-person training and collaboration in Tempe, AZ, followed by the autonomy of remote work.
- Career Growth: Join a supportive team environment with opportunities for continuous learning and professional development.
salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
As a member of the Customer service team, you will assist with customer questions, inquiries, and issues related to accounts payable inquiries. You will take phone calls and answers chats/emails regarding accounts payables and bills. Successful candidates will be customer oriented with a commitment to quality and personal ethics with the ability to adapt to continuous policy and procedure changes. Works independently or as part of a group or team in a diverse work environment.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
