switchboard operator.

Are you a highly organized, customer-focused individual with a knack for staying calm under pressure? A major hospital in Atlanta, GA is looking for a dedicated Switchboard Operator to be a critical link in our daily operations. In this role, you'll be the welcoming voice and central hub, ensuring seamless communication and support for patients, families, staff, and physicians, directly contributing to our commitment to exceptional care. This isn't just a job; it's an opportunity to make a real impact in a fast-paced, essential healthcare environment.

What You'll Do:

• Be the Communication Navigator: Enter, edit, maintain on-call schedule for local hospital support staff and maintain information database.
• Emergency Response & Coordination: Log and announce all emergency codes (cardiac arrest, fire, disaster, severe weather), bed status diversion, ensuring key personnel are immediately notified.
• Patient & Staff Advocate: Tactfully handle sensitive inquiries, assist with patient information, and provide general support to ensure a smooth experience for everyone.
• Operational Support: Monitor call volume, troubleshoot technical issues, and provide on-call coverage when management isn't available.
• Team Contributor: Provide input on performance evaluations and assist in the training and hiring of new employees, playing a part in shaping our future team.

What You'll Bring:

• A High School Diploma or GED equivalent.
• Exceptional communication skills with a pleasant and professional speaking voice.
• A proven ability to multi-task, prioritize, and remain calm in a fast-paced, high-pressure environment.
• A detail-oriented and customer-focused approach with excellent telephone etiquette.
• General knowledge of medical terminology, previous healthcare experience, two years in a PBX/Switchboard environment, and Spanish a plus but successful candidate need not be.

What's in it for you:

• Competitive weekly pay ($19-$21/hour)
• Day and night shift available(2:30P-11P/10:30P-7A) Every other weekend
• Great Benefits (Medical, Dental,Vision)
• Apply Now!

salary: $19 - $21 per hour
shift: Second
work hours: 2:30 PM - 11 PM
education: High School

Responsibilities

• Be the Communication Navigator
• Emergency Response & Coordination
• Patient & Staff Advocate
• Operational Support
• Team Contributor

The essential functions of this role include:

working weekends

Skills

Verbal Communication

Confidentiality

Responsiveness

Appointment Scheduling

Written Communication

Analytical Thinking

Switchboard Operation (2 years of experience is required)

Microsoft Office (2 years of experience is required)

Multi-tasking (2 years of experience is required)

Medical Terminology (2 years of experience is preferred)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.