In this role, you'll be the first point of contact for customers, providing exceptional service, managing inquiries, and ensuring accurate documentation. Punctuality, attention to detail, and a commitment to positive customer relationships are essential.
What we're looking for:
- Fluent in English and Spanish (verbal and written).
- Proven experience as a Customer Service Representative.
- Proficient in Microsoft Office (Word, Excel, Outlook) and document management systems.
- Exceptional attention to detail, empathy, professionalism, and reliability.
- A strong commitment to punctuality.
If you're ready to make a significant impact, send your resume to yvelisse.troyano@randstadusa.com today!
salary: $17 - $18 per hour
shift: First
work hours: 7 AM - 5 PM
education: High School
Responsibilities
- Process and manage information received via phone, email, and chat, ensuring accuracy and completeness.
- Handle and resolve inquiries efficiently, escalating issues to relevant departments when necessary to ensure a satisfactory resolution.
- Maintain accurate records by precisely inputting customer information, claims, and other essential data into company systems.
- Create and manage various documents, demonstrating proficiency in Microsoft Office Suite, especially Outlook, for word processing and spreadsheet tasks.
- Conduct thorough research to support data accuracy and informational requests.
- Prepare data for reports and assist with various administrative tasks to enhance office efficiency.
- Maintain organized filing systems for easy retrieval of documents.
- Ensure timely mail delivery through a meticulously organized tracking system.
- Communicate effectively in both English and Spanish.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
