- Degree in Business, Finance, Accounting, or related field, or equivalent industry experience.
- 3-5 years’ related Credit & Collections experience.
- Excellent communication (verbal and written), interpersonal and professional interactive skills.
- Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff.
- Capable of working with internal staff from other departments in a proactive and constructive manner.
- Ability to plan, prioritize and execute multiple tasks/deadlines in a fast-paced environment.
- Customer Service – Respond promptly to requests for service and assistance as needed.
- Problem Solving - Identifies and resolves problems in a timely manner.
- Judgment - Displays willingness to make decisions and exhibits sound and accurate judgment.
- Adaptability – Able to readily adjust to changing circumstances, new information, or evolving priorities.
- Detail Oriented – Attention to details and accuracy.
- Proficient experience using Microsoft Office (Outlook, Excel, Word).
- Knowledge of ERP systems (i.e., Oracle PeopleSoft) and credit reporting systems (Dun & Bradstreet, Creditsafe).
salary: $25 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Review orders on credit hold and determine whether to remove the order from credit hold or to hold the order pending resolution of the customer’s account.
- Collect monies owed from delinquent accounts within an assigned portfolio and provide guidance to Sales Consultants regarding same.
- Identify potential bad debt and attempt collection, escalating to appropriate management for further action or guidance if needed.
- Respond to customer statement inquiries, answer correspondence and phone requests from customers and Sales Consultants, and solicit information from Sales regarding returned mail.
- Help reconcile customer accounts as needed.
- Review existing customer credit limits when requested with the ability to increase a credit limit to a maximum of $25,000.
- Recommend and prepare files for outsourcing to collection agencies when required after all collection attempts have failed.
- Coordinate with internal departments, such as Sales and Customer Service, to obtain necessary information to resolve payment disputes and address customer inquiries regarding outstanding balances.
- Assist with payment portal and e-delivery requests.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
