Our client, a dynamic and growing manufacturing company in Delaware County, PA, is seeking a dedicated Customer Service & Operations Support Specialist to join their essential team. In this pivotal role, you'll be the friendly and efficient voice of our company, ensuring our customers receive top-tier service while meticulously managing key operational tasks.
salary: $20 - $23 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Customer Engagement: Handle customer requests and inquiries via phone, email, chat, and online portals.
Problem Solving: Promptly address and resolve customer complaints and issues.
Order & Quote Management: Create, modify, and expedite customer and sample orders, as well as quotes.
Record Keeping: Document all customer interactions and maintain detailed records in Salesforce and SAP.
Returns & Quality Control: Process returns, manage quality notifications, and facilitate exchange orders.
Case & Queue Management: Sort and manage cases, providing support during high-volume periods and across various case queues.
Process Improvement: Identify issues, suggest process improvements, and adapt individual priorities to meet evolving customer and departmental needs.
Collaboration: Develop and maintain working relationships with team members and other internal departments.
Active Listening: Utilize active listening to fully understand and address customer concerns.
Flexible Support: Undertake other duties as assigned to meet business demands.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
