Join our team as a Customer Service/Logistics Coordinator and become a key player in providing the outstanding support our customers rely on. From managing delivery updates to resolving issues with professionalism and care, you’ll help ensure a smooth and positive experience from start to finish. SHIFT DETAILS: Fluctuating hours. 7am to 4pm, 8am to 5pm, 9am to 6pm, and 10am to 7pm plus rotation of weekend days. (Supervisor will settle on a fixed schedule with you as well) All shifts include an hour lunch.
What You’ll Do:
- Provide support to customers, partners, and drivers via phone and email
- Handle customer concerns with patience and professionalism
- Troubleshoot and resolve service-related issues
- Monitor and track delivery routes to ensure efficiency
- Scan haul-away pods and verify required documentation
- Process changes or cancellations to delivery orders
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project)
- Great communication and multitasking skills
- A calm, solution-oriented approach under pressure
- Organizational skills with attention to detail
- High school diploma or equivalent
- 1+ year of customer service experience (call center preferred)
- A passion for helping people and resolving issues
Ready to make an impact? Apply today and grow with us!
salary: $18 - $20 per hour
shift: First
work hours: 9 AM - 6 PM
education: Associate
Responsibilities
As a Customer Service & Logistics Specialist, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
What you’ll need to excel:
At a minimum, you’ll need:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It’d be great if you also have:
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Great customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
