We are seeking a motivated and detail-oriented Customer Service Representative to join a well-established HVAC company in Medley, FL. This is a temp-to-hire opportunity for someone who thrives in a fast-paced, high call volume environment and has experience working with wholesale clients.
Requirements:
- Minimum of 1–2 years of customer service experience (HVAC industry a plus)
- Proficiency with ERP systems; Macola experience is a strong plus
- strong skills in Microsoft Office, especially Excel
- Ability to multitask and work under pressure in a fast-paced environment
- Excellent communication skills, both verbal and written
- bilingual in English and Spanish is preferred, but not required
- Competitive hourly pay ($19–$21/hour)
- Temp-to-hire opportunity with potential for permanent placement
- Join a respected and growing company in the HVAC industry
- Gain valuable experience in ERP and client service operations
salary: $19 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Answer High Volume Calls from wholesale customers with professionalism and urgency
- Process Orders & Track Shipments accurately using ERP systems (Macola a plus)
- Resolve Issues related to billing, deliveries, or product availability
- Communicate Effectively with vendors, clients, and internal teams in both English and Spanish (bilingual preferred)
- Utilize Microsoft Office & Excel for order tracking, data entry, and reporting
- Maintain Accurate Customer Records with strong attention to detail
- working in a smoke free environment
Skills
- ERP
- Customer Service
- Customer Relations
- CUSTOMER ORDERS/SALES
- Follow-up
- Customer Relationship Management
- Excel
- High Volume
- Telephone Etiquette
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
