customer service bilingual rep.

Ready to put your Customer service skills and passion for helping people to work? We are looking for a motivated  (English/Spanish) Customer Service  Specialist in Medley, 33178 to provide a world-class experience for our clients. You will be the heart of our customer interactions—resolving issues, processing orders, taking high volume calls and orders! If you are interested, Please apply and or reach out to me directly at izael.chavez@randstadusa.com, to schedule an interview.

salary: $19 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School



Responsibilities

• Customer Engagement: Communicate with customers via phone, email, and chat to provide information about products and services, respond to inquiries, and resolve concerns.
• Order & Issue Management: Support customers with order processing, billing questions, and troubleshooting issues to ensure a smooth and positive experience.
• Relationship Building: Develop and maintain strong, positive relationships with customers through effective and empathetic communication.
• ERP System Usage: Accurately process orders, manage customer data, and streamline service workflows using ERP systems (Macola experience preferred).
• Product Guidance: Understand customer needs and recommend suitable products or services to support their goals.

Data Entry & Record Keeping: Maintain up-to-date and accurate customer records with high attention to detail.


Skills

• Telephone Etiquette
• CUSTOMER ORDERS/SALES
• Customer support
• Basic Software Skills
• ERP
• Customer Relations
• Excel
• Data Entry
• High Volume Calls
• Multi-tasking
• Order Processing

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.