The ideal candidate will possess a customer service mindset, solid organizational skills, and the ability to drive continuous improvement initiatives in a fast-paced environment.
Qualifications:
- Bachelor’s degree and 2–5 years of relevant experience; a combination of education and equivalent work experience will also be considered.
- Interpersonal and communication skills with a focus on customer service.
- Solid problem-solving abilities and sound judgment when working under general guidance.
- Experience with order management, service coordination, or logistics preferred.
- Proficiency with Microsoft Office Suite; experience with ERP or service order systems is a plus.
- Ability to manage multiple priorities in a fast-paced environment and maintain attention to detail.
- Demonstrated initiative and willingness to participate in or lead continuous improvement efforts.
salary: $20 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
- Coordinate the end-to-end repair process from initial customer or channel partner request through repair completion and return shipment.
- Enter and manage service-related data and documentation (Service Orders, Sales Orders, Service Notifications) following standard procedures.
- Prioritize repairs and communicate timelines with technicians to meet schedules and performance metrics (KPIs).
- Lead resolution efforts for issues related to capacity, materials, customer concerns, and urgent repairs.
- Ensure accuracy of invoices and confirm that billing aligns with completed repair services.
- Monitor and report on key performance indicators (delivery, revenue, safety, quality, integrity), identifying and recommending process improvements where applicable.
- Generate reports, analyze data sets, and support or lead initiatives that improve service delivery and customer satisfaction.
- Collaborate cross-functionally with internal teams to drive operational excellence.
- Perform additional tasks or support roles as assigned by management.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
