salary: $37,400 - $37,440 per year
shift: First
work hours: 8:30 AM - 5 PM
education: High School
Responsibilities
- Receive, research, and respond to customer inquiries and requests promptly and efficiently; offer customer alternatives to unresolved problems.
- Oversee the overall performance/progress of assigned accounts, keeping customers informed of all aspects of their cargoes, providing an effective service.
- Focus on providing high-quality service, to ensure high levels of customer satisfaction.
- Secure bookings effectively; work with all divisions to ensure successful execution.
- Attend to high volume of incoming phone calls.
- Coordinate and arrange most effective mode of transportation, per customer’s requirements and needs, from point of origin to final destination.
- Coordinate delivery appointments with Inbound and Intermodal Departments.
- Keep abreast of M/V changes or related issues as they pertain to areas of responsibility (countries in charge of), always maintaining close communication with customer base.
- Run and disseminate reports as part of keeping customers informed of their inventory at the ports and their facilities in order to minimize demurrage and per diems charges, hence, assisting on the turnaround of containers.
- Track shipments in transit or documentation through proper channels, as needed.
Skills
- Account Management
- Verbal Communication
- Responsiveness
- Analytical Thinking
- Bilingual
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
