case manager.

A Case Manager interacts with customers/stakeholders in support of access and affordability programs, managing complex reimbursement and other patient care challenges with autonomy, and provides a positive customer experience. This position is 100% Remote but MUST work the EST time zone.   Qualifications:

• High school diploma or equivalent
• Typically requires 5+ years of related experience.
• Healthcare (Patient Journey) Experience
• Insurance/ Reimbursement Benefits Proficiency
• Pharmacy and/or Medical Benefit Structures
• Microsoft Office
• Mac iOS or Windows Operating Experience
• Excellent communication skills
• Flexible with schedule – prioritizes getting the job done
• Ability to remain calm and agile in fast-paced, evolving environment
• Exemplifies a growth mindset and loves sharing knowledge

salary: $18 - $19 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School

Responsibilities

• A Case Manager interacts with customers/stakeholders in support of access and affordability programs, managing complex reimbursement and other patient care challenges with autonomy, and provides a positive customer experience.
• A Case Manager is thought of as a subject matter expert.
• Together with others they manage one or more elements that contribute to the success of the program(s) within their designated specialization.
• You will work under immediate supervision, ensure customer/stakeholder satisfaction by assisting, researching and responding to questions, inquiries and concerns, providing proper information in a timely fashion and in a manner that promotes continued business.
• You will uncover and communicate insights, obsess over the customer experience, and make us
  smarter and faster to help patients get the medication they need to live healthy lives.

The essential functions of this role include:

working up to 12 hrs of overtime per week

Skills

Customer support

Healthcare

Insurance

Pharmaceutical

Microsoft Office

Qualifications

Years of experience: 5 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.