bilingual customer service representative .

Are you a customer service professional who thrives in a dynamic and fast-paced environment? Do you have excellent communication skills in both English and Spanish and a knack for problem-solving? We are actively seeking two dedicated and enthusiastic bilingual Customer Service Representatives to join our team in Medley, FL. This is a temporary-to-hire position, providing an excellent opportunity for you to showcase your skills and potentially secure a long-term role with our company. The ideal candidates will be reliable, tech-savvy individuals who can handle a high volume of calls and manage diverse customer, vendor, and client interactions with a positive attitude.

Key Responsibilities:

• Communicate with customers, vendors, and clients by phone, email, and chat to resolve inquiries and concerns.
• Manage customer orders and billing questions.
• Use ERP systems (Macola experience is a plus) for order processing and data entry.
• Build and maintain strong customer relationships.

Qualifications:

• Fluent in both English and Spanish, with strong communication skills.
• At least 2 years of experience in a high-volume call center or customer support role.
• Proficient with computers, including Microsoft Excel.
• Skilled in multitasking, data entry, and order processing.
• High school diploma or GED equivalent.

To Apply: If you are interested, please send your resume to marlene.fernandez@randstdadusa.com.

salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School



Responsibilities

• Answer a high volume of inbound and outbound calls, emails, and chats with professionalism and efficiency.
• Resolve customer, vendor, and client inquiries, concerns, and complaints with a positive and helpful attitude.
• Provide accurate information about products or services and guide customers through problem-solving steps.
• Document and update customer records and interactions in our systems.
• Collaborate with other team members and departments to ensure seamless service and customer satisfaction.
• Meet or exceed individual and team performance metrics.
• Perform administrative duties as needed, including data entry and order processing.

The essential functions of this role include:

• working in a smoke free environment

Skills

• Customer Relations
• Customer Service
• Customer support
• Follow-up
• Excel
• Microsoft Office

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.