salary: $23.99 - $24 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
Key Responsibilities
- Answer inbound calls to the customer care line, assisting with corporate gifting, online orders, order status, and product information.
- Process orders through multiple systems, including SAP, Shopify, Amazon Seller Central, and CRM tools.
- Handle customer requests across multiple channels (calls, emails, voicemails, chats) with professionalism and accuracy.
- Provide luxury-level service that elevates the customer experience, including personalized recommendations and attentive follow-up.
- Escalate urgent quality or food safety concerns using established protocols.
- Maintain detailed documentation of customer interactions for seamless follow-up and order processing.
- Collaborate with the Customer Service Manager and team to ensure efficient resolution of customer issues.
- Customer service experience required, preferably in luxury, retail, e-commerce, hospitality, concierge, sales, or food/consumer services.
- Proficiency with computers; experience with IVR call centers, SAP order entry, Shopify, and/or Salesforce is a plus.
Why Join Our Team?
- Be part of a luxury brand delivering joy during the holiday season.
- Gain valuable customer care and e-commerce experience with a world-class company.
- Enjoy a supportive team environment focused on quality service over call quotas.
- Opportunity for future redeployment within our family of brands.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
