customer support specialist - logistics.

Customer Support Specialist - Logistics Industry Largo, FL 33773 (On-Site)

Ready to lead a team and make a difference?

We're on the lookout for an enthusiastic and results-driven Customer Support Specialist to join our dynamic team! In this key role, you'll be at the forefront of delivering exceptional customer experiences, guiding a passionate team, and driving success across the board. If you're a natural leader with a knack for problem-solving and a commitment to customer satisfaction, we want to hear from you!

What You'll Do:

• Lead the daily operations of a customer service team, ensuring smooth performance and top-tier customer interactions.
  
  
• Develop and coach your team to exceed expectations, fostering a high-performance culture.
  
  
• Track and analyze daily and weekly performance to ensure goals are met—and exceeded!
  
  
• Troubleshoot and solve operational challenges, keeping things running smoothly.
  
  
• Manage team reports with precision and ensure timely updates for all stakeholders.
  
  
• Step in as a point of escalation, handling complex customer issues with care and expertise.
  
  
• Provide guidance to your team, helping them tackle challenges and deliver outstanding service.
  
  

What We’re Looking For:

• Required:
  
  
  • 3+ years in a customer service role, with at least 1 year in a leadership position.
    
    
  • Solid experience with Microsoft Office (Word, Excel, Outlook).
    
    
• Bonus Points If You Have:English/Spanish a plus
  
  
  • Exceptional customer service skills and a knack for resolving issues with ease.
    
    
  • Multitasking abilities and an eye for detail.
    
    
  • The ability to stay calm under pressure while delivering customer-first solutions.
    
    

Why Join Us?

At our company, we’re more than just a workplace—we’re a community driven by innovation and growth. You’ll have the chance to make an impact, support an amazing team, and take your career to new heights. Whether you’re looking for a challenge or an opportunity to grow, this is the place for you. The sky’s the limit!

If you're ready to lead with passion and drive, apply today and let’s make a difference together!



salary: $17 - $17.5 per hour
shift: First
work hours: 11 AM - 8 PM
education: Associate

Responsibilities

SHIFT DETAILS: (On-Site Career)
11AM - 8PM. All shifts include an hour lunch.
Saturdays Required to start

What your day-to-day will look like:

• Assist customers and business partners via telephone and email

• Handle customer complaints in a calm, professional manner

• Diagnose, assess, and resolve problems or issues

• Monitor progress of delivery routes

• Scan haul-away pods and verify stamps

• Process changes or cancellations to delivery orders

What you’ll need to excel:

At a minimum, you’ll need:

• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It’d be great if you also have:

• High school diploma or equivalent

• 1-year related experience preferably within a call center environment

• Customer service skills and the ability to satisfactorily resolve issues

• Solid ability to multitask with exceptional organizational skills

• Ability to thrive under pressure while delivering solutions that exceed customer expectations



The essential functions of this role include:

working in a smoke free environment

working weekends

Skills

Active Listening

Customer Service (3 years of experience is required)

Telephone Etiquette

Basic Computer Skills

Typing Skills

Follow-up

Customer Relationship Management (2 years of experience is required)

Distribution (1 year of experience is preferred)

Providing Feedback (1 year of experience is preferred)

Conflict Resolution (1 year of experience is required)

Administrative Duties (1 year of experience is required)

Quoting

Dispatching (1 year of experience is required)

Inventory Auditing (1 year of experience is required)

Excel (1 year of experience is required)

Basic Software Skills (2 years of experience is required)

Appointment Scheduling (3 years of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.