Ready to be the vital link that powers a dynamic field service team? This exclusive remote opportunity, brought to you by our dedicated career partners, places you at the center of our client’s HVAC service operations. We’re seeking a proactive and organized Field Operations Support Specialist to ensure our quoting process is seamless, efficient, and delivers exceptional customer satisfaction.
Your Impact as a Field Operations Support Specialist
- Spearhead the timely completion and delivery of crucial Labor & Material (L&M) service quotes, ensuring our customers receive accurate information promptly.
- Serve as a key collaborator, liaising between skilled field technicians and internal teams to proactively resolve any quote-related issues and enhance turnaround times.
- Maintain meticulous records of quote statuses and outcomes, contributing to data integrity and driving our team's operational excellence.
- Proven experience collaborating effectively with diverse, cross-functional teams.
- Excellent organizational skills with a demonstrated ability to prioritize and manage multiple tasks.
- Intermediate proficiency with Microsoft 365 (Excel, SharePoint, Word, and Teams).
- Strong analytical and problem-solving abilities paired with effective communication skills.
- A positive, proactive attitude and a collaborative spirit.
- Competitive Pay: $25.00 - $27.00 per hour
- Work-Life Balance: This is a fully remote (USA) contract position, offering a stable Monday-Friday, full-time schedule.
- Meaningful Role: Your contributions directly support field teams and enhance the customer experience in the essential HVAC industry.
- Supportive Culture: Join a positive and collaborative team that values your skills and dedication.
salary: $25 - $27 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Monitor and follow up on technician-generated quotes in NxGen to ensure completion and customer delivery.
Collaborate with field teams to resolve quote-related issues and improve turnaround times.
Maintain accurate records and documentation of quote status and outcomes.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
