operations coordinator.

Looking for a Training & Warranty Specialist! We need a professional to develop and deliver training for our technicians, creating materials and evaluating program effectiveness. You'll also manage the full warranty lifecycle, from processing and determining eligibility to submitting claims and ensuring timely resolution with manufacturers. Excellent communication and documentation skills are essential.

salary: $68,640 - $75,870 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Essential Duties 



Training & Development



Develop and deliver training programs for technicians, both new hires and existing staff, to enhance their technical skills and knowledge.

Create training materials, including manuals, presentations, and videos, to support training programs.

Evaluate the effectiveness of training programs and make recommendations for improvements.



Warranty Management



Review and process warranty claims submitted by customers and technicians.

Determine eligibility of warranty claims based on warranty terms and conditions, collaborating with manufacturer when needed.

Communicate with customers, Sales and Service Teams to provide status updates and ensure timely resolution of warranty claims.

Maintain accurate records of warranty claims, including documentation of claim decisions and resolution.

Identify trends or issues related to warranty claims and make recommendations for improvements

Register all new products sold with the proper manufacturer, ensuring all documentation is accurate and timely.

Submit all documentation to the manufacturer for payment.




Skills

Operations (5 years of experience is required)

Warranty (5 years of experience is preferred)

Claims Processing (5 years of experience is preferred)

Training (5 years of experience is required)

generator (5 years of experience is required)

diesel engines (5 years of experience is required)

Qualifications

Years of experience: 5 years

Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.