order desk specialist.

Join our team as an Order Desk Specialist and become the pivotal link connecting our customers, sales force, and operations team. If you thrive on accuracy, possess a passion for customer service, and have a keen eye for detail, this is the perfect opportunity. In the fast-paced world of flooring, your role will be essential in ensuring the seamless flow of all sales orders, from initial quote verification through to final delivery, guaranteeing a positive experience for every client.

salary: $19 - $20 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School

Responsibilities

Order Processing & Management

• Accurately process all sales orders for various flooring types (e.g., hardwood, laminate, vinyl, carpet, tile, and installation materials) in the order management system (e.g., NetSuite, QuickBooks).
  
  
• Verify product codes, quantities, pricing, and freight charges to ensure all order details align with quotes and company policies.
  
  
• Manage and track project paperwork, including initial estimates, detailed proposals, sales acknowledgements, and change orders.
  
  
• Process purchase orders (POs) for non-stock or specialty items from vendors/suppliers.
  
  

Customer & Sales Support

• Serve as the primary point of contact for customer and sales team inquiries regarding order status, product availability, lead times, and shipping details.
  
  
• Provide initial product information and help walk-in or call-in clients find solutions for their flooring needs.
  
  
• Proactively communicate any delays, discrepancies, or issues to the customer and sales representative.
  
  
• Handle customer complaints related to orders, invoices, and delivery, resolving issues efficiently and professionally.
  
  Administrative & Product Knowledge
  
  
• Maintain a working knowledge of different flooring materials, their characteristics, installation requirements, and common industry terminology.
  
  
• Update and maintain customer and project details in the Customer Relationship Management (CRM) system.
  
  
• Contribute to general office duties and administrative tasks as needed.
  
  

Skills

Front Desk

Order Fulfillment

Order Processing

Order Filling

Order Picking

Qualifications

Years of experience: 3 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.