customer support specialist.

Randstad is partnering with a rapidly-growing, industry-leading health and fitness brand to find a dedicated and enthusiastic Customer Support Specialist. This is an excellent temp-to-hire opportunity for a customer-focused, tech-savvy individual who thrives in a fast-paced environment and is looking for a role with long-term potential.  Location: Boca Raton,FL - Primarily In-Office (Occasional WFH Flexibility) Schedule: Full-Time, Temp-to-Hire Pay: $19.00 per hour The Schedule

This is a full-time, 5-day-per-week position.

• Shift Hours: 12:00 PM - 8:00 PM
• Work Days: Saturdays and Sundays, plus three (3) days during the week.

Key Qualities:

• Conflict Resolution: Adept at resolving disputes, de-escalating high-stress situations, and finding satisfactory solutions for both customers and the company.
• Customer Assurance: Skilled at providing peace, confidence, and assurance to customers during challenging interactions.
• Adaptability: Highly comfortable in fast-paced environments, adaptable to new challenges, and tech-savvy.
• Availability: Must be available to work the required evening and weekend schedule.

salary: $19 - $19.01 per hour
shift: Second
work hours: 12 PM - 8 PM
education: High School



Responsibilities

• Multi-Channel Support: Respond to all customer support inquiries across established communication channels, including email, chat, Discord, Facebook, Amazon, and TikTok.
• Inquiry Management: Efficiently manage and resolve both B2C and B2B requests, including those related to order fulfillment, product details, brand partnerships, and campaign-related issues, ensuring speed and accuracy.
• Brand Communication: Communicate clearly and professionally, consistently maintaining the brand's customer-first tone and voice.
• Platform Navigation: Navigate and utilize e-commerce and logistics platforms, such as Shopify and ShipStation, to verify orders, resolve logistics questions, and track shipments.
• Operational Improvement: Identify recurring customer issues and flag emerging trends to help improve overall operational efficiency.
• Record Keeping: Maintain detailed, organized records of all customer interactions to ensure seamless support continuity.

The essential functions of this role include:

• working in a smoke free environment
• working weekends

Skills

• Customer support
• Customer Service
• Written Communication
• CUSTOMER ORDERS/SALES
• Sales Support
• Basic Software Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.