salary: $23 - $23.5 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School
Responsibilities
Responsible for providing exceptional service and support directly to employees and restaurant managers to enable access to and use /understanding of reward programs at this fortune 500 company.The position requires a complete understanding of all reward programs (wages, salary, bonus, equity, health & welfare programs, retirement & savings plans, and voluntary benefit programs), processes that deliver these programs, and tools that provide employees and people leaders access to information/ education about these programs.
Answer inquiries (phone, e-mail, fax) from employees and people leaders about their reward programs, exhibiting a breadth and depth of knowledge to enable first contact resolution for 80% of all inquiries
-Assess the situation / evaluate the nature of the inquiry through appropriate questions and by assessing information in multiple Darden and third party systems
-Use judgment to determine appropriate resolution or need to escalate
-Make necessary changes to records in appropriate systems
-Document the nature and resolution of the contact in the call tracking system (HR Acuity); Resolve and close short form contacts; Route long form issues to Admin team as appropriate for processing
-At the point of contact, educate employees and people leaders on the nature of their reward programs, how to maximize the value derived from these programs and on the tools available to support their understanding / use of the them
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
