ROLE SUMMARY The ROI Generalist I ensures the accurate and HIPAA-compliant completion of Release of Information (ROI) requests. This role requires high attention to detail and a strong customer service focus while processing sensitive medical data.
CORE RESPONSIBILITIES
- ROI Processing: Receive, validate, and process written requests for medical information.
- Compliance: Evaluate requests against HIPAA guidelines and facility policies to ensure legality and validity.
- Records Interpretation: Read and interpret medical records and authorizations to determine exactly which files must be released.
- Communication: Handle inbound/outbound calls regarding request status and provide instructions on how to obtain medical records.
- Efficiency: Meet daily productivity standards and maintain a smooth workflow using scanners, faxes, and specialized software.
- Experience: 2+ years in a medical office or related healthcare setting.
- Education: High School Diploma or GED required.
- Skills: strong knowledge of Medical Terminology and HIPAA.
- Technical: Proficient with computers, general office equipment, and fast/accurate 10-Key data entry.
- Soft Skills: Detail-oriented, able to work under pressure, and capable of working independently with minimal supervision.
- Direct experience in Release of Information (ROI).
- RHIT Certification preferred
salary: $21.99 - $22 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
