salary: $18.5 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Supports administrative care management activities including performing outreach, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
Additional staff needed due to business fluctuation
HIGH VOLUME Outbound calls to members, providers, and staff
60-120 calls a day – heads down and on phones for 8 hours a day
- Call Center making outbound calls supporting Care management Team
- Fast Paced Call Center -making outbound calls to existing members.
- Calling existing members and discussing member’s care/ medical reasons for members to sign up for the program.
- Enrolling members into Care Management program
- Production/Sales based role-They will be monitored on the number of members they sign up for program, call volume and caseload
- Making a minimum of 60 calls per day in a fast-paced environment
- Data Entry into True Care
- Ability to navigate multiple systems.
- Excel exp required for basic reporting.
- Healthcare experience required!
- Call Center Experience Required
- Sales experience highly preferred ability to make sale pitch to existing members
- Role may change at some point-must be open to change and flexible on types of calls they are making (depends on need of business) they will remain on the phones but the types of calls they handle can vary.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
