contact center sr specialist.

Join our dedicated Contact Center team as a Contact Center Sr. Specialist, where you will be the driving force behind positive customer interactions and memorable service experiences. In this senior-level role, you will go beyond basic support by utilizing root cause analysis and deep procedural knowledge to resolve complex inquiries. As a subject matter expert and primary escalation point, you will leverage your experience and judgment to assist customers via phone and chat, providing expert advice and 'right-fit' solutions from our diverse product suite. If you are a problem-solver who is 'made ready' to support customers at every stage of their journey, we want to hear from you

salary: $22.07 - $22.08 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Work independently and in conjunction with the team, using all resources available to service customers effectively and efficiently.
• Provide in-depth support for all products and services we offer, including digital solutions and technical support.
• Identify and socialize cross-sell opportunities to increase customer satisfaction and enhance customer relationships.
• Act as a reference/escalation point for colleagues both within the Contact Center and across the company's organization, with exemplary understanding of end-to-end processes/products.
• De-escalate through advanced communication skills, exploring options to solve problems in an efficient manner.
• Accurately and independently complete all customer follow-up work.
• Retain ownership of customer issues to satisfactory completion and escalating when appropriate. This includes identifying trends and conducting root cause analysis.
• Act as the voice of the customer, sharing customer feedback as appropriate with Management or via issue tracking. Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow.

Skills

Basic Software Skills

Banking Operations

Call Center Support

Telephone Etiquette

Active Listening

Basic Computer Skills

Call Center

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.