We are seeking a detail-oriented and resilient Fraud Detection Specialist I to join a high-impact team within a major financial institution. This role is critical in protecting both the bank and its clients from financial loss by identifying, investigating, and mitigating fraudulent activity in a fast-paced environment.
The Opportunity
- Compensation: $26.90/hr (W2) with benefits included after 90 days
- Role Type: Long-term contract (6 months) with potential for extension.
- Location: Newark, DE (On-site)
- Education: Bachelor’s degree is a plus.
- Technical Skills: Advanced computer proficiency, specifically with MS Word, Outlook, and Excel.
- Soft Skills: Exceptional critical thinking, independent judgment, and the ability to handle sensitive or complicated information with discretion.
- Mindset: Ability to remain resilient and adaptable in a fast-paced contact center environment.
- Banking Operations: 1 year of experience in general office, back-office banking, or accounting.
- Contact Center: 1 year of experience in a banking contact center or operations role.
- Fraud Exposure: 1 year of experience in fraud investigations, disputes, or general fraud identification.
salary: $26.89 - $26.9 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
As a Fraud Detection Specialist, you will monitor real-time alerts and payment transactions flagged as potentially fraudulent or out of pattern. You will be the first line of defense in identifying modern fraud schemes.
- Alert Review & Decisioning: Review and analyze fraud alerts within specialized applications to identify suspicious activity, including Email Compromise, Elder Abuse, Counterfeit Checks, and Account Takeover (ATO).
- Client Verification: Conduct inbound and outbound calls to verify alerted transactions directly with clients, ensuring a high level of professionalism and service.
- Risk Mitigation: Follow established policies to initiate immediate action steps, such as initiating dispute claims and opening investigation cases.
- Metric-Driven Performance: Work independently to meet daily deadlines, KPIs, and SLAs while maintaining a minimal error rate in a high-volume, high-risk environment.
- Strategic Collaboration: Consult with senior peers and team leads on complex issues to continuously develop subject matter expertise in financial crimes.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
