In this role, you won't just be answering phones; you’ll be a key player in maintaining our reputation, educating our clients, and turning feedback into action.
What You’ll Do
- Customer Advocacy: Manage end-to-end customer service related to sales, promotions, installations, and general communications.
- Problem Resolution: Address customer claims and complaints fairly and effectively, ensuring all solutions align with current consumer laws.
- Proactive Education: Develop and launch organization-wide initiatives to inform and educate our customers before they even have to ask.
- Continuous Improvement: Analyze customer survey data to develop and implement tangible improvement plans.
- Relationship Management: Act as the primary bridge between the company and our clients to ensure long-term satisfaction.
- Experience: At least 2+ years in a customer-facing or support role.
- Knowledge: Specialized education, training, or equivalent experience in customer service or communications.
- Process-Oriented Mindset: Comfort working within well-defined procedures and technical guidelines while managing a variety of daily routines.
- Compliance Awareness: A basic understanding of work routines in this discipline and a commitment to following consumer law.
salary: $15 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
