Your Responsibilities In this function, you will:
- Order Management: Daily entry and monitoring of customer orders to proactively manage and resolve late issues.
- Crisis Coordination: Prioritize and escalate "customer line down" situations and past due orders by collaborating with scheduling, production, and purchasing.
- Logistics & Inventory: Instruct the warehouse on fulfillment and replenishment; manage Bill of Ladings and schedule transportation.
- Customer Consultation: Act as a subject matter expert for capacity increases, safety stock requests, new product inquiries, and lead times.
- Internal Synergy: Coordinate material availability with purchasing and relay critical forecast data to appropriate internal departments.
- Administrative Excellence: Maintain precise records, price entries, and complex spreadsheets to track business health.
- Ambassadorial Excellence: Represent Eaton through high-quality customer conversations and diligent follow-up.
- Safety & Compliance: Report unsafe conditions to management and keep the Customer Service Manager updated on all areas of concern.
- The Advocate Mindset: You don't just process orders; you solve problems before they reach the customer.
- Communication Pro: You can navigate conversations with production teams and high-stakes customers with equal ease.
- Detail Oriented: You thrive in the details of inventory coordination and data management.
- Agility: You can pivot quickly when priorities shift, especially during urgent "line down" scenarios.
salary: $25 - $30 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Serves as the customer’s advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution, and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
