Experience: 2–4 Years Relevant Experience
Industry: Consumer Goods / Supply Chain / Retail
Role Overview Are you a strategic thinker who can bridge the gap between high-level commercial goals and ground-level supply chain execution? We are seeking an Account Operations Manager to own the end-to-end operational relationship with our most significant global partners.
In this role, you aren’t just managing orders; you are architecting the "service engine" that drives business growth. You will integrate operations and supply chain strategy—including order management, logistics, and value-added services—into the total customer management process. You will serve as the pivotal link between our internal teams and the customer to ensure seamless in-season execution.
Key Responsibilities 1. Strategic Account Development
- Build and nurture deep relationships with key customers and external partners to align operational performance with long-term commercial strategies.
- Drive the integration of supply chain areas (deliveries, value-added services, and order management) into the customer strategic planning cycle.
- Lead cross-functional internal teams to achieve mutually agreed-upon operations plans and service level agreements (SLAs).
- Coordinate the implementation of new operational capabilities and innovative service offerings tailored to specific customer needs.
- Voice of the Customer: Act as a strategic advocate, influencing internal capability development and future service offerings based on customer insights.
- Metric Management: Monitor and manage performance against SLAs from both a company and customer perspective, identifying gaps and driving rapid resolution.
salary: $28 - $33 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Build relationships with key customers and external partners to drive account development aligned with the commercial strategy. Drive the process for incorporating the operations and supply chain areas (order management, deliveries, value-added services, etc.) into the overall customer management process, from customer strategic planning through in-season execution. Lead teams and customers to achieve mutually-agreed operations plans. Act as the voice of the customer to influence capability development and service offerings. Manage and coordinate the implementation of operational capabilities and services with key customers Monitor and manage performance against service level agreements from both customer point of view.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
