The ideal candidate brings analytical ability, precise written communication skills, and a deep understanding of compliance and carrier guidelines. In this senior-level role, you will also mentor junior team members and contribute to continuous improvement initiatives.
salary: $52,000 - $62,400 per year
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
Key Responsibilities
- Resolve moderate-to-complex client inquiries via email, chat, and text
- Execute policy endorsements, changes, and audits accurately across multiple carriers
- Ensure strict compliance with state regulations and carrier SLAs
- Maintain detailed, accurate documentation in Salesforce and carrier systems
- Provide peer coaching and workflow guidance to L1–L2 agents
- Review documentation and provide actionable feedback to support team development
- Contribute to SOP updates and process improvement initiatives
- Manage 5–10 state licenses and navigate top 20 carriers (up to 150 carrier systems)
- Demonstrate strong knowledge across all lines of business
- Maintain quality standards of 98%+ accuracy and timeliness
- Identify and communicate service trends or recurring operational issues
- Serve as a subject matter resource for complex service cases
- Active Texas Property & Casualty (P&C) License (required)
- 1–2+ years of experience in insurance service or related field
- Proven performance in non-call support or complex service roles
- High school diploma or equivalent
- strong commitment to service excellence and compliance
- bilingual (English/Spanish) a plus
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
