From investigating shipping mysteries and managing vendor workflows to ensuring our warehouse and sales teams are perfectly synced, you will be the go-to person for ensuring our customers stay happy long after their package arrives. Qualified candidates should send an updated resume to: julie.toennies@randstadusa.com.
salary: $47,840 - $55,120 per year
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Post-Order Excellence: Act as the primary point of contact for after-order support, ensuring clients receive professional, timely, and helpful assistance.
- Communication Hub: Manage incoming inquiries with a polite and efficient demeanor, directing calls to the appropriate departments to maintain seamless office flow.
- Logistics Problem-Solving: Investigate and resolve shipping anomalies, including inventory shortages, mis-ships, and carrier-related challenges.
- Returns & Transit Management: Oversee the end-to-end process for return authorizations (RMAs) and actively monitor orders in transit to troubleshoot delays.
- Vendor & Process Coordination: Facilitate "Outside Processing" by maintaining clear lines of communication between Warehouse Managers, external vendors, and internal stakeholders.
- Documentation Management: Execute customer document requests and maintain organized digital queues to ensure compliance and data integrity.
- Cross-Functional Collaboration: Partner closely with Sales and Warehouse teams to audit order accuracy and drive continuous improvement in customer satisfaction.
- Adaptability & Growth: Participate in departmental cross-training to ensure full team coverage and contribute to a culture of collective success.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
