Order Management & Customer Service
- Receive and handle customer service calls, emails, and faxes professionally and in a timely manner.
- Process orders accurately, ensuring product, quantity, pricing, and notes are correct.
- Review bills of lading for accuracy and resolve potential issues.
- Generate invoices and assist the Accounting department with transactions where applicable.
- Run daily open order reports to ensure all orders have shipped or been released to warehouses.
- Process sample orders as required. Sales & Team Support
- Provide direct support to management and the sales team as needed.
- Establish and foster relationships with customers to build trust and reliability.
- Communicate stock outs and future customer needs to the sales force and materials management.
- Interact with materials management and purchasing to ensure the highest level of customer satisfaction.
- Field customer complaints and work collaboratively to resolve them.
- Maintain detailed customer files, including contacts, shipping requirements, and locations. Teamwork & Continuous Improvement
- Participate in department meetings to discuss customer, product, or industry news.
- Coordinate with other coordinators throughout the organization to stay current on trends.
- Contribute to the continuous improvement of company processes and systems.
- Seek opportunities to share best practices with the support staff and other divisions. Education and Experience
Required Qualifications
- Experience: At least three (1-2) years of customer service, sales support, or inside sales experience.
- Software: Required experience with customer management software (CMS).
- Skills: strong attention to detail, excellent data entry, calculation, and organizational skills. Preferred Qualifications
- Industry Knowledge: Experience in Supply Chain, Logistics, or regulated distribution industries.
salary: $50,000 - $60,000 per year
shift: First
work hours: 8 AM - 4 PM
education: No Degree Required
Responsibilities
- Receive and handle customer service calls, emails, and faxes professionally and in a timely manner.
- Process orders accurately, ensuring product, quantity, pricing, and notes are correct.
- Review bills of lading for accuracy and resolve potential issues.
- Generate invoices and assist the Accounting department with transactions where applicable.
- Run daily open order reports to ensure all orders have shipped or been released to warehouses.
- Process sample orders as required.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
