We are looking for a friendly, motivated individual to serve as the first point of contact for our customers. In this entry-level role, you’ll spend your day answering inquiries via phone and chat, troubleshooting product issues, and ensuring every person walks away with a smile. If you are a clear communicator who stays calm under pressure and enjoys helping others, we’d love to meet you. No prior experience is required—just a positive attitude and a willingness to learn our systems!
salary: $13 - $15 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Direct Interaction: Handling incoming inquiries via phone, email, live chat, or in-person.
- Problem Resolution: Identifying customer "pain points" and providing accurate solutions, whether it's a shipping delay, a faulty product, or a billing error.
- Information Management: Maintaining a deep knowledge of the company’s products, services, and policies to answer questions without constant escalation.
- Order Processing: Assisting with placing orders, processing returns, or managing exchanges and cancellations.
- CRM Documentation: Logging every interaction in a Customer Relationship Management (CRM) system (like Salesforce or Zendesk) to ensure a paper trail for future issues.
The essential functions of this role include:
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
