Location: Columbus, OH Education: Bachelor’s Degree preferred (Business, Management, or equivalent) Experience: 1-year contract management or business operations preferred
The Opportunity Are you a high-energy professional with a sharp eye for detail and a passion for operational excellence? We are seeking a Customer Contract Specialist to join our Contract Management team. In this role, you will be a key guardian of our enrollment and account management processes, ensuring the integrity of our provisioning systems and delivering a world-class experience for our customers.
This is a fast-paced position designed for a self-starter who excels at managing the full contract life-cycle within the evolving energy and utility landscape.
Your Impact
- Contract Stewardship: Own the review, processing, and approval of customer contracts, ensuring 100% accuracy in our provisioning systems.
- Operational Integrity: Support daily operations related to service enrollments, account management, and customer retention strategies.
- Process Improvement: Identify inter-dependencies across back-office systems to create and adapt processes that drive efficiency and continuous improvement.
- Lifecycle Management: Direct support of the entire contract lifecycle, assuming full accountability for the timeliness and quality of mission-critical projects.
- Financial Coordination: Apply business acumen to manage general budgeting and accounting procedures as they relate to contract administration.
- The Detail Architect: You possess attention to detail and enhanced analytical thinking skills, ensuring complex initiatives are executed without error.
- The Organized Leader: You are extremely organized, able to prioritize multiple markets and tasks simultaneously while managing your time effectively.
- The Collaborator: You thrive in a team environment and possess conflict resolution techniques to navigate cross-functional challenges.
- Proficiency: Good knowledge of Microsoft Excel is required.
- Systems Thinking: Ability to understand the function of back-office systems and how they integrate with the broader business.
- Communication: Excellent written and spoken communication skills with the ability to interpret and explain complex issues clearly.
- Values Driven: High integrity and a commitment to service excellence.
salary: $17.54 - $22.54 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
1. Responsible to Customer Contract managementfor the integrity of provisioning system performance, and the delivery of world-class enrollment, account management and customer retention operations that meet and exceed all customer and company expectations
2. Responsible for supporting all contract life-cycles
3. Support daily operations associated with provisioning services and contract approval processes
4. Assume accountability for the timeliness and integrity of all mission-critical projects, processes, and outcomes
5. Other duties as assigned by management
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
