- Must have excellent communication skills both written and verbal
- Working knowledge of Excel and Microsoft Office is essential
- Must have 3 plus years of related experience
- High School Diploma is required
salary: $29 - $30 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School
Responsibilities
- Order Management and Fulfillment. Ensure that orders are entered into the system with little error (99.9% accuracy rating); this includes correct dates, ship from and ship to warehouses, carriers, quantities and pricing.
- Maintain consistent oversight of the Lenders inbox and respond to all emails in a timely manner
- Return phone calls or follows up on issues within 1 hour of request
- Identifies and actions case fill issues; accountable for achieving 98.5% casefill for their customers
- Review daily reports to ensure orders are processed in the system correctly with correct ship and delivery date
- Identifies and actions on-time delivery issues; accountable for achieving 98% on-time delivery for their customers
- Ensure that all reports that affect service are closely monitored and actioned if issues arise e.g. Open Order Summary, Shortage Reports
- Review and manage past due orders. Follow up with warehouses and transportation on past due orders. Communicate to the customers and sales on missed deliveries.
- Communication with Internal and External Customers (primarily Sales and Customer contacts). Ensure prompt, pro-active communication with internal and external customers
- Supply stakeholders and customers with complete accurate data re: service results i.e.
casefill and on-time delivery
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.
